Imigomo Nemibandela ye-HelpRange

Kugcine ukubuyekezwa: 11 Novemba 2026

Ngokusebenzisa i-HelpRange (“iSevisi”), uyavuma ukubophezelwa yile migomo nemibandela elandelayo (“Imigomo Nemibandela”). ISevisi ihlinzekwa yi-HelpRange (Wiktor Sierociński) (“iNkampani”, “thina”, “sona”). “Wena” kusho umuntu noma inhlangano esebenzisa iSevisi, kuhlanganise nawo wonke amalungu ethimba lakho le-HelpRange.

INkampani inelungelo lokubuyekeza nokushintsha le Migomo Nemibandela ngaphandle kwesaziso. Inguqulo yamanje ihlala ishicilelwe kuleli khasi.

Ukwephulwa kwanoma yimuphi wemigomo engezansi kungaholela ekumisweni okwesikhashana noma ekunqanyulweni kwe-akhawunti yakho.

Imigomo ye-Akhawunti

Unomthwalo wemfanelo wokugcina ukuphepha kwe-akhawunti yakho nephasiwedi yakho. INkampani ayikwazi futhi ngeke ibe necala nganoma yikuphi ukulahlekelwa noma umonakalo obangelwa ukwehluleka kwakho ukuhambisana nalesi sibopho sokuphepha.

Unomthwalo wemfanelo wakho konke okuqukethwe okuthunyelwayo kanye nemisebenzi eyenzeka ngaphansi kwe-akhawunti yakho nethimba lakho (ngisho noma okuqukethwe kuthunyelwa abanye abanokungena kwabo ethimbeni lakho).

Awuvunyelwe ukusebenzisa iSevisi nganoma iyiphi inhloso engekho emthethweni noma ukwephula noma yimiphi imithetho endaweni yakho yokwahlulela (kuhlanganise kodwa kungagcini nje emithethweni yamalungelo obunikazi).

Kufanele unikeze igama lakho eliphelele ngokomthetho, ikheli le-imeyili elivumelekile, kanye nanoma yiluphi olunye ulwazi oluceliwe ukuze uqedele inqubo yokubhalisa.

Ukungena kwakho kungasetshenziswa umuntu oyedwa kuphela – ukungena okukodwa okwabelwana ngakho abantu abaningi akuvunyelwe. Ungakha ukungena okuhlukene kwabantu abaningi ngangokuthanda kwakho.

Kufanele ube ngumuntu. Ama-akhawunti abhaliswe ama-“bots” noma ezinye izindlela ezizenzakalelayo awavunyelwe.

Izinhlelo, Isikhathi Sokuzama Namanani

Uhlelo Lwamahhala. Uhlelo Lwamahhala luhlanganisa inani elilinganiselwe lokubukwa kwamadokhumenti ngenyanga yekhalenda ngayinye kulo lonke ithimba (njengamanje 15). Uma ukubukwa kwenyanga sekuphelile, abafundi abakwazi ukuvula amadokhumenti akho kuze kube yinyanga elandelayo noma kuze uthuthukise uhlelo lwakho. Izici zokuvikela ezifana namakhodi okungena, izimpawu zamanzi kanye nokuvimbela ukulanda, kanye nezici ze-AI, ziyingxenye yezinhlelo ezikhokhelwayo.

Isikhathi sokuzama. Ithimba elisha lithola isikhathi sokuzama samahhala sezinsuku ezingu-3 esinezici zezinhlelo ezikhokhelwayo, esikhawulelwe ekubukweni kwamadokhumenti okungu-15 kanye nesicelo esisodwa se-AI. Ayikho imininingwane yokukhokha edingekayo ngesikhathi sokuzama. Uma siphela, ithimba lidlulela oHlelweni Lwamahhala ngaphandle uma ukhetha uhlelo olukhokhelwayo; ukubukwa okusetshenziswe ngesikhathi sokuzama kubalwa emkhawulweni woHlelo Lwamahhala wenyanga efanayo.

Izinhlelo ezikhokhelwayo. Izinhlelo ezikhokhelwayo yi-Pro, i-Max ne-Unlimited, ezikhokhiswa ngenyanga noma ngonyaka kusengaphambili. Amanani angawethimba ngalinye, hhayi ngomsebenzisi ngamunye. Izici nemikhawulo yohlelo ngalunye kuchazwe ekhasini lamanani. Amathimba abhalisela uhlelo noma inani langaphambili alugcina ngaphansi kwemigomo eyayisebenza ngesikhathi ebhalisa, ngaphandle uma sikutshela okunye.

Deal Room Pass. I-Deal Room Pass iyinkokhelo eyenziwa kanye enikeza ithimba lakho izici zohlelo lwe-Unlimited izinsuku ezingu-90. Ayivuseleleki. Ukuthenga enye i-Pass ngesikhathi enye isasebenza kwengeza izinsuku ezingu-90 osukwini lwayo lokuphela. Uma i-Pass iphela, ithimba libuyela oHlelweni Lwamahhala (ngaphandle uma linokubhalisela).

Imikhawulo yokusebenzisa. Ukuze kuvinjelwe ukusetshenziswa kabi, ithimba elisanda kwakhiwa lingaba nomkhawulo wesikhashana wokubukwa ngabafundi evikini lalo lokuqala (njengamanje ukubukwa okungu-100), nakwizinhlelo ezikhokhelwayo. Sibhalele uma udinga ukuthi ususwe ngaphambili. Singase futhi sisebenzise eminye imikhawulo enengqondo ukuze sivikele iSevisi, njengemikhawulo yezicelo ze-AI, osayizi bokulayisha nezicelo ze-API.

Izinguquko zamanani. Amanani awo wonke amaSevisi angashintsha ngesaziso sezinsuku ezingu-30 esivela kithi. Inani elisha lisebenza ekubhaliseleni okukhona kusukela esikhathini sokukhokha esilandelayo ngemva kwesaziso.

Ukukhokha, Intela nama-Invoyisi

Izinkokhelo zicutshungulwa yi-Stripe. I-HelpRange ayiyigcini inombolo yekhadi lakho. Ngokubhalisa usinika igunya, nge-Stripe, lokukhokhisa indlela yakho yokukhokha ekuqaleni kwesikhathi ngasinye sokukhokha kuze kube ukhansela.

Ama-invoyisi akhishwa yiNkampani ngesevisi yokubalwa kwezimali i-iFirma, ngokusekelwe emininingwaneni yokukhokha oyifakayo, futhi atholakala ekhasini le-Billing. I-VAT isetshenziswa ngokwaleyo mininingwane: ama-invoyisi ePoland akhishwa nge-PLN ane-VAT engu-23%, ama-invoyisi abantu abazimele ahlanganisa i-VAT engu-23%, kanti ama-invoyisi ezinkampani ku-EU ezinenombolo ye-VAT (reverse charge) kanye nezezinkampani ezingaphandle kwe-EU akhishwa ngaphandle kwe-VAT. Unomthwalo wemfanelo wanoma iyiphi intela, imali ekhokhiswayo noma intela yempahla okufanele uziphendulele ngayo ezweni lakho (isibonelo i-VAT ngaphansi kwe-reverse charge), kanye nokugcina imininingwane yakho yokukhokha ilungile.

Asinikezi izimbuyiselo zemali, kuhlanganise nesikhathi esingasetshenzisiwe ngemva kokukhansela, ukwehlisa uhlelo noma ukuphela kwe-Deal Room Pass, ngaphandle uma umthetho udinga okunye.

Ukuthuthukisa Nokwehlisa Uhlelo

Ungathuthukisa nganoma yisiphi isikhathi (ukusuka ku-Pro kuya ku-Max noma ku-Unlimited, ukusuka ku-Max kuya ku-Unlimited, nokusuka ekukhokheni ngenyanga kuya ekukhokheni ngonyaka). Ukuthuthukisa kushintsha ukubhalisela kwakho okukhona: isikhathi esingasetshenzisiwe sohlelo lwakho lwamanje siyabalelwa kuwe, futhi umehluko ukhokhiswa ngokushesha. Inani liboniswa ngaphambi kokuthi uqinisekise. Ushintsho olusuka ekukhokheni ngenyanga kuya ekukhokheni ngonyaka luqala isikhathi esisha sokukhokha sonyaka ngosuku loshintsho. Uma ibhange lakho licela ukuqinisekiswa okwengeziwe kwenkokhelo, uhlelo olusha luqala kuphela ngemva kokuthi inkokhelo iqinisekisiwe.

Ukwehlisa uhlelo nokushintsha ukusuka ekukhokheni ngonyaka kuya ekukhokheni ngenyanga akutholakali kuhlelo lokusebenza; bhalela hello@helprange.com futhi sizokutshela ukuthi ushintsho luzoqala ukusebenza nini. Ukwehlisa iSevisi yakho kungabangela ukulahleka kwezici noma komthamo we-akhawunti yakho. INkampani ayemukeli noma yiliphi icala ngokulahlekelwa okunjalo.

Ukukhansela Nezinkokhelo Ezihlulekile

Unomthwalo wemfanelo wedwa wokukhansela ngendlela efanele ukubhalisela kwakho. Isicelo nge-imeyili noma ngocingo sokukhansela asithathwa njengokukhansela. Umlawuli wethimba angakhansela nganoma yisiphi isikhathi ekhasini le-Billing (“Cancel subscription”).

Ukukhansela kumisa ukuvuselelwa. Uhlelo lwakho nezici zalo kuhlala kusebenza kuze kube sekupheleni kwesikhathi osuvele usikhokhele, futhi ungaqhubeka nokubhalisela ekhasini le-Billing ngaphambi kwalolo suku. Ayikho imbuyiselo yemali yesikhathi esisele. Uma isikhathi esikhokhelwe siphela, ithimba lidlulela oHlelweni Lwamahhala; idatha yakho ayisuswa ngaleso sikhathi, kodwa kusebenza imikhawulo yoHlelo Lwamahhala.

Uma inkokhelo yokuvuselela yehluleka, unesikhathi sokuxolelwa sezinsuku ezingu-5 lapho uhlelo luqhubeka lusebenza khona futhi abalawuli becelwa ukuthi babuyekeze indlela yokukhokha. Uma inkokhelo isalokhu ingekho ngemva kwesikhathi sokuxolelwa, uhlelo luyamiswa: ithimba linokufinyelela kwezinga loHlelo Lwamahhala kuze kukhokhwe i-invoyisi evulekile, ngemva kwalokho uhlelo lubuyiselwa. Idatha yakho ayisuswa ngaleso sikhathi. Uma umhlinzeki wezinkokhelo ekugcineni ekhansela ukubhalisela ngemva kwemizamo yakhe yokuphinda, ithimba lihlala oHlelweni Lwamahhala futhi lingabhalisa futhi.

Ukususa I-akhawunti Yakho Noma Ithimba

Ku-Settings, umlawuli angakhetha “Delete account”:

– Susa i-akhawunti yami kuphela: ukungena kwakho kuyavalwa futhi awusakwazi ukungena. Amadokhumenti, amafolda namagumbi edatha owakhile ahlala ethimbeni futhi aqhubeka nokusebenza kwamanye amalungu.

– Susa lonke ithimba: yonke i-akhawunti, idokhumenti, ifolda, igumbi ledatha, isixhumanisi nefayela eligciniwe lethimba kususwa unomphela futhi ngeke kubuyiselwe. Ukubhalisela okukhokhelwayo okusebenzayo kufanele kuqale kukhanselwe. Ama-invoyisi namarekhodi ezinkokhelo agcinwa isikhathi eside ngangoba umthetho udinga.

Uma ithimba lingenakho ukubhalisela okukhokhelwayo okusebenzayo futhi kungekho noyedwa wamalungu alo ongenile izinyanga ezingu-6, singase sisuse ithimba unomphela – ama-akhawunti alo, amadokhumenti, amafolda, amagumbi edatha, izixhumanisi namafayela agciniwe. Sithumela i-imeyili kubalawuli bethimba okungenani izinsuku ezingu-3 ngaphambili; ukungena ngaphambi kwalolo suku kugcina ithimba. Ama-invoyisi namarekhodi ezinkokhelo agcinwa isikhathi eside ngangoba umthetho udinga.

Ukumiswa, Ukunqanyulwa Nemibiko Yokusetshenziswa Kabi

INkampani, ngokubona kwayo kuphela, inelungelo lokumisa noma lokunqamula i-akhawunti yakho futhi yenqabe noma yikuphi nakho konke ukusetshenziswa kweSevisi kwamanje noma kwesikhathi esizayo nganoma yisiphi isizathu nganoma yisiphi isikhathi. Ukunqanyulwa okunjalo kweSevisi kuzoholela ekuvalweni noma ekususweni kwe-Akhawunti yakho noma kokufinyelela kwakho ku-Akhawunti yakho, kanye nokulahlekelwa nokudela konke okuqukethwe ku-akhawunti yakho. INkampani inelungelo lokwenqabela noma ubani isevisi nganoma yisiphi isizathu nganoma yisiphi isikhathi.

Amakhasi lapho abafundi bevula khona amadokhumenti, amafolda namagumbi edatha anesixhumanisi esithi “Report abuse”. Noma ubani angasisebenzisa, noma abhalele hello@helprange.com, ukuze abike okuqukethwe okwephula umthetho noma le Migomo Nemibandela. Sibuyekeza imibiko futhi singase, ngaphandle kwesaziso sangaphambili, sivale izixhumanisi, sisuse okuqukethwe noma simise ithimba okwesikhashana. Ngesikhathi ithimba limisiwe, izixhumanisi zalo zibonisa abafundi ikhasi elithi “alisatholakali”.

Izinguquko KuSevisi Nasemananini

INkampani inelungelo nganoma yisiphi isikhathi futhi ngezikhathi ezithile lokuguqula noma lokuyeka, okwesikhashana noma unomphela, noma iyiphi ingxenye yeSevisi (kuhlanganise izici ngazinye nemikhawulo yezinhlelo) ngesaziso noma ngaphandle kwaso.

INkampani ngeke ibe necala kuwe noma kunoma yimuphi umuntu wesithathu nganoma yiluphi ushintsho, ushintsho lwenani, ukumiswa noma ukuyekwa kweSevisi.

Okuqukethwe Kwakho Nedatha Yabafundi Bakho

Konke okuqukethwe okuthunyelwa kuSevisi kufanele kuhambisane nomthetho wasePoland wamalungelo obunikazi kanye nemithetho esebenza kuwe.

Asizifuneli malungelo empahla yengqondo phezu kwezinto ozinikeza iSevisi. Zonke izinto ezilayishiwe zihlala zingezakho. Usinika imvume edingekayo yokugcina, ukucubungula, ukuguqula nokubonisa okuqukethwe kwakho ukuze sihlinzeke iSevisi kuwe nakubantu owabelana nabo ngakho.

Wena wedwa unomthwalo wemfanelo ngokuqukethwe kwakho nangalokho owabelana ngakho nokuthi wabelana nobani: kufanele ube namalungelo okukulayisha nokwabelana ngakho kanye nesisekelo esisemthethweni sokucubungula idatha yomuntu siqu yabantu owabelana nabo ngakho. Ngedatha yomuntu siqu yabafundi bakho, izivakashi nabasayini, wena ungumlawuli wedatha futhi iNkampani icubungula leyo datha egameni lakho (bona iNqubomgomo Yokuvikelwa Kwedatha engezansi).

INkampani ayikuhloli kusengaphambili okuqukethwe, kodwa inelungelo (kodwa hhayi isibopho), ngokubona kwayo kuphela, lokwenqaba noma lokususa noma yikuphi okuqukethwe okutholakala ngeSevisi.

Izibalo, Ukulawulwa Kokufinyelela Nokuvikelwa Kwamadokhumenti

Uma othile evula idokhumenti, ifolda noma igumbi ledatha owabelana ngalo, iSevisi irekhoda ulwazi lwezibalo zakho kanye nezici zokuphepha ozikhethayo: ikheli le-IP lomfundi, izwe elithathwe kulo, idivayisi, uhlelo lokusebenza lwedivayisi nesiphequluli, isikhathi sokuvakasha ngakunye kanye nomsebenzi wokufunda (isibonelo yimaphi amakhasi afundiwe nokuthi isikhathi esingakanani), kanye nekheli le-imeyili noma igama elifakwe ngumfundi, uma izilungiselelo zakho zikucela lokho. Lolu lwazi luboniswa ithimba lakho.

Ukulawulwa kokufinyelela okufana nezinhlu zamakheli e-IP avunyelwe, imikhawulo yenani lamanethiwekhi noma lamadivayisi kanye no-“one viewer at a time” (umbukeli oyedwa ngesikhathi) kusebenzisa lolu lwazi. Imikhawulo yamadivayisi isebenzisa ikhukhi yeqembu lokuqala ehlonza idivayisi yomfundi. Uma kucelwa, singavala ukugcinwa kwamakheli e-IP abafundi ethimbeni lakho; izwe lisaqhubeka nokurekhodwa.

Amakhasi lapho abafundi bevula khona amadokhumenti akho, amafolda namagumbi edatha, besayina amadokhumenti, bemukela ama-NDA, bebuza imibuzo noma bethenga ku-Store yakho awalayishi ama-pixel okukhangisa futhi awalayishi izibalo zezinkampani zangaphandle; ulwazi olungenhla luqoqwa yi-HelpRange ngenxa yakho kuphela. Iwebhusayithi yokumaketha ye-HelpRange ingase isebenzise i-Google Analytics, i-Meta (Facebook) Pixel, i-Quora Pixel ne-Hotjar; uhlelo lokusebenza lwe-HelpRange olungene ngemvume lusebenzisa i-Google Analytics ne-Hotjar.

Izibalo zihlinzekwa njengolwazi kuphela. Zingase zingaphelele noma zingabi nembile (isibonelo ngenxa yemibhalo evinjiwe, amanethiwekhi okwabelwana ngawo, ama-VPN noma amathebhu esiphequluli avaliwe), futhi iNkampani ayiqinisekisi ukunemba kwazo.

Izici zokuvikela (ezifana namakhodi okungena, ukuphelelwa yisikhathi, izimpawu zamanzi, ukuvimbela ukulanda nokuphrinta, ukuvikelwa kokuthwebula isikrini, ukufihla imininingwane kanye nemikhawulo yokubukwa noma yamadivayisi) zenza ukukopisha nokwabelana okungafunwa kube nzima, kodwa abukho ubuchwepheshe obungavimbela umuntu okwazi ukubona idokhumenti ukuthi akopishe, athathe isithombe noma adlulisele okuqukethwe kwayo. INkampani ayiqinisekisi ukuthi amadokhumenti akho ngeke akopishwe, avuzwe noma asetshenziswe kabi.

Amasignesha E-elekthronikhi, Ama-NDA Nokuvuma

Isici sesignesha ye-elekthronikhi sihlinzeka ngamasignesha e-elekthronikhi alula. Isinyathelo ngasinye (ukuthumela, ukuvula, ukuqinisekiswa ngekhodi ye-imeyili, imvume, ukusayina) sirekhodwa emkhondweni wokuhlola kanye nesikhathi, ikheli le-IP nesiphequluli. I-PDF eqediwe iqukethe isitifiketi sokuqedwa futhi ingahlolwa ekhasini le-HelpRange lokuqinisekisa amasignesha, futhi ivalwe ngophawu lwe-elekthronikhi lwe-HelpRange (PAdES), ukuze noma yiluphi ushintsho lwakamuva efayeleni lubonakale. Akuyona isignesha ye-elekthronikhi ethuthukisiwe noma eqeqeshiwe (advanced or qualified electronic signature).

Ama-NDA nokuvuma (“Ngifundile futhi ngiyamukela”) emagumbini edatha nasezixhumanisini abhalwa futhi akhethwa nguwe; okuqukethwe kwawo kungokwakho. ISevisi irekhoda ubufakazi: nge-NDA, umbhalo owamukelwe, igama nekheli le-imeyili eliqinisekisiwe elinikeziwe, isikhathi, ikheli le-IP (ngaphandle uma ukuqoqwa kwe-IP kuvaliwe ethimbeni lakho), izwe nesiphequluli; ngokuvuma, ikheli le-imeyili, inguqulo yedokhumenti, isikhathi, ikheli le-IP, izwe nesiphequluli.

INkampani ayiyona ingxenye yanoma iyiphi idokhumenti, i-NDA noma isivumelwano esisayinwe noma esamukelwe ngeSevisi futhi ayinikezi iseluleko somthetho. Wena wedwa unomthwalo wemfanelo wokunquma ukuthi isignesha ye-elekthronikhi, i-NDA noma ukuvuma okwenziwe ngeSevisi kufanelekile futhi kunomphumela ngokomthetho yini kudokhumenti yakho, kubalingani bakho besivumelwano kanye nendawo yakho yokwahlulela. Amanye amadokhumenti adinga isignesha ebhalwe ngesandla, ethuthukisiwe noma eqeqeshiwe noma olunye uhlobo. INkampani ayiqinisekisi ukuba semthethweni noma ukuphoqeleleka kwanoma iyiphi isignesha noma ukwamukela nganoma iyiphi indawo yokwahlulela.

Izici ze-AI

Izici ze-AI (ezifana ne-Ask AI, izifinyezo ze-AI, i-AI magic, i-AI offer generator nemibuzo ye-AI emagumbini edatha) zithumela umbhalo wamadokhumenti afanele nombuzo kumhlinzeki we-AI wenkampani yangaphandle (njengamanje i-Anthropic, amamodeli e-Claude) ukuze kukhiqizwe impendulo. INkampani ayikusebenzisi okuqukethwe kwakho ukuqeqesha amamodeli e-AI.

Okukhishwa yi-AI kwenziwa ngokuzenzakalelayo futhi kungase kungaphelele, kungabi nembile noma kudukise. Kufanele ukuhlole ngaphambi kokuthi uthembele kukho noma ukuthumele kwabanye. INkampani ayiqinisekisi ukunemba kokukhishwa yi-AI futhi ayinacala ngezinqumo ezithathwe ngokusekelwe kukho.

Izicelo ze-AI zikhawulelwe ngethimba nangenyanga yekhalenda ngokohlelo lwakho (njengamanje izicelo ezingu-50 ku-Pro, ezingu-100 ku-Max, ezingu-200 ku-Unlimited nezingu-200 nge-Deal Room Pass, kanye nesicelo esingu-1 sisonke ngesikhathi sokuzama); umkhawulo uqala phansi mhla lu-1 enyangeni ngayinye. Imibuzo ebuzwa yizivakashi zegumbi lakho ledatha nabafundi bamadokhumenti ibalwa emkhawulweni wethimba lakho.

I-Store (Ukuthengisa Amafayela)

I-Store ikuvumela ukuthi uthengise ukufinyelela kumafayela akho nge-akhawunti yakho ye-Stripe, oyixhuma ne-HelpRange. Ukuthengisa kukhokhiswa ngqo ku-akhawunti yakho ye-Stripe; wena ungumthengisi. INkampani ihlinzeka ngesofthiwe kuphela: ayiyena umthengisi, umthengisi orekhodiwe (merchant of record), umqhubi wemakethe noma umhlinzeki wezinkokhelo, futhi ayiyona ingxenye yanoma yikuphi ukuthengiselana phakathi kwakho nabathengi bakho.

INkampani ikhokhisa imali kukho konke ukuthengisa, encike ohlelweni lwakho futhi iboniswa ekhasini lamanani (njengamanje u-2% ku-Pro, u-0% ku-Max, ku-Unlimited nase-Deal Room Pass, kanye no-5% ngesikhathi sokuzama). Iqoqwa nge-Stripe kanye nokuthengisa. Izimali ezikhokhiswa yi-Stripe uqobo kanye nemigomo yayo kusebenza ku-akhawunti yakho ye-Stripe.

Wena wedwa unomthwalo wemfanelo ngemikhiqizo yakho nangakho konke okuphathelene nokuyithengisa: ilungelo lakho lokuyithengisa, izincazelo zayo namanani ayo, intela ne-VAT, ama-invoyisi kubathengi, izimbuyiselo zemali, ukuhoxiswa kwezinkokhelo (chargebacks) kanye nezingxabano, amalungelo abathengi, nokusekelwa kwamakhasimende. Izimangalo zabathengi kufanele ziqondiswe kuwe, hhayi eNkampanini. INkampani ingase isuse imikhiqizo noma imise isitolo nganoma yisiphi isikhathi, isibonelo ngemva kombiko wokusetshenziswa kabi.

Izizinda Zangokwezifiso

Ohlelweni lwe-Unlimited ungabonisa izixhumanisi zakho esizindeni sakho. Kufanele ube ngumnikazi noma ulawule isizinda futhi unomthwalo wemfanelo wezilungiselelo zaso ze-DNS (irekhodi le-CNAME). Izitifiketi zezizinda zangokwezifiso zikhishwa futhi zivuselelwe ngokuzenzakalelayo nge-Cloudflare (izizinda ezengezwe ngaphambili zisebenzisa i-Amazon Web Services). INkampani ayinamthwalo wemfanelo ngezinkinga ezibangelwa i-DNS yesizinda, umbhalisi waso noma umhlinzeki wesitifiketi.

I-API, Iseva ye-MCP Nokuhlanganiswa

Ukufinyelela ku-REST API, kuseva ye-MCP (yabasizi be-AI abafana no-Claude, i-ChatGPT ne-Cursor) kanye nokuhlanganiswa kuncike ohlelweni lwakho. Okhiye be-API namathokheni ezinhlelo zokusebenza ezixhunyiwe kunikeza ukufinyelela kudatha yethimba lakho: kugcine kuyimfihlo, futhi ukuhoxise noma ukushintshe uma kungenzeka kudalulekile. Unomthwalo wemfanelo wakho konke okwenziwa ngokhiye bakho kanye nezinhlelo zokusebenza zezinkampani zangaphandle nabasizi be-AI obaxhumayo; ukusebenzisa kwabo idatha yakho kulawulwa yimigomo yabo.

I-API neseva ye-MCP kunemikhawulo yesilinganiso sezicelo. Singase sishintshe imikhawulo, futhi singase simise noma sihoxise okhiye, amathokheni noma ukufinyelela ekuhlanganisweni uma kwenzeka ukusetshenziswa kabi, ingozi yokuphepha noma ukwephulwa kwale Migomo Nemibandela.

Amasevisi Ezinkampani Zangaphandle

Uyaqonda ukuthi iNkampani isebenzisa abahlinzeki bezinkampani zangaphandle nabalingani bokusingatha ukuze bahlinzeke ngehadiwe edingekayo, isofthiwe, amanethiwekhi, isitoreji, kanye nobuchwepheshe obuhlobene nalokho obudingekayo ukuze kusebenze iSevisi, kuhlanganise i-Amazon Web Services, i-Stripe, i-Cloudflare kanye nomhlinzeki we-AI. INkampani ayinacala ngokuphazamiseka kokusebenza, amaphutha noma izinguquko zalawa masevisi ezinkampani zangaphandle.

Imibandela Ejwayelekile

Ukusebenzisa kwakho iSevisi kusengozini yakho wedwa. Isevisi ihlinzekwa ngesisekelo esithi “njengoba injalo” nesithi “njengoba itholakala”, ngaphandle kwesiqinisekiso sokutholakala noma sesikhathi sokusebenza ngaphandle uma kuvunyelwene ngakho esivumelwaneni esihlukile esibhaliwe.

Ukusekelwa kwezobuchwepheshe kuhlinzekwa nge-imeyili kuphela.

Akufanele uguqule, ujwayelanise noma ugebengele (hack) iSevisi.

Akufanele uguqule enye iwebhusayithi ukuze kubonakale ngamanga sengathi ihlobene neSevisi noma neNkampani.

Uyavuma ukungakhiqizi kabusha, ukungaphindi, ukungakopishi, ukungathengisi, ukungathengisi kabusha noma ukungaxhaphazi noma iyiphi ingxenye yeSevisi, ukusetshenziswa kweSevisi, noma ukufinyelela kuSevisi ngaphandle kwemvume ecacile ebhaliwe yeNkampani.

Singase, kodwa asinasibopho sokuthi, sisuse okuqukethwe nama-akhawunti esinquma ngokubona kwethu kuphela ukuthi awekho emthethweni noma ephula impahla yengqondo yanoma yiliphi iqembu noma le Migomo Nemibandela.

Ukuhlukunyezwa ngamazwi, ngokomzimba, ngokubhaliwe noma ngenye indlela (kuhlanganise izinsongo zokuhlukumeza noma zokuziphindiselela) kwanoma yimuphi ikhasimende leSevisi, isisebenzi seNkampani noma isikhulu sayo kuzoholela ekunqanyulweni kwe-akhawunti ngokushesha.

Uyaqonda ukuthi ukucutshungulwa kobuchwepheshe nokudluliswa kweSevisi, kuhlanganise nokuqukethwe kwakho, kungase kudluliswe kungabethelwe futhi kubandakanye (a) ukudluliswa phezu kwamanethiwekhi ahlukahlukene; kanye (b) nezinguquko zokuhambisana nokujwayela izidingo zobuchwepheshe zamanethiwekhi noma zamadivayisi axhumayo.

Sinelungelo lokuvala i-akhawunti yakho okwesikhashana uma ukusebenzisa kwakho kudlula kakhulu isilinganiso sokusebenzisa kwamanye amakhasimende eSevisi. Yebo, sizoxhumana nomnikazi we-akhawunti ngaphambi kokuthatha noma yisiphi isinyathelo ngaphandle kwezimo ezingavamile lapho izinga lokusebenzisa lingaba nomthelela omubi ekusebenzeni kweSevisi kwamanye amakhasimende.

INkampani ayiqinisekisi ukuthi (i) isevisi izohlangabezana nezidingo zakho ezithile, (ii) isevisi ngeke iphazamiseke, izofika ngesikhathi, izophepha, noma ngeke ibe namaphutha, (iii) imiphumela engatholakala ekusetshenzisweni kwesevisi (kuhlanganise izibalo nokukhishwa yi-AI) izoba nembile noma ithembeke, (iv) izinga lanoma yimiphi imikhiqizo, amasevisi, ulwazi, noma ezinye izinto ozithengile noma ozitholile ngesevisi lizohlangabezana nokulindela kwakho, kanye (v) nokuthi noma yimaphi amaphutha kuSevisi azolungiswa.

Ukukhawulelwa Kwesibopho Nesinxephezelo

Uyaqonda ngokucacile futhi uyavuma ukuthi iNkampani ngeke ibe necala nganoma yimuphi umonakalo oqondile, ongaqondile, ongahleliwe, okhethekile, olandelayo noma oyisijeziso, kuhlanganise kodwa kungagcini nje, umonakalo wokulahlekelwa yinzuzo, idumela elihle, ukusetshenziswa, idatha noma okunye ukulahlekelwa okungabambeki (ngisho noma iNkampani yaziswe ngokuthi kungenzeka kube nomonakalo onjalo), obangelwa yilokhu: (i) ukusetshenziswa noma ukungakwazi ukusebenzisa isevisi; (ii) izindleko zokuthola izimpahla namasevisi esikhundleni ezivela kunoma yiziphi izimpahla, idatha, ulwazi noma amasevisi athengiwe noma atholakele noma imilayezo etholiwe noma ukuthengiselana okwenziwe ngesevisi noma kusukela kusevisi; (iii) ukufinyelela okungagunyaziwe noma ukuguqulwa kokudlulisa kwakho noma kwedatha yakho; (iv) izitatimende noma ukuziphatha kwanoma yimuphi umuntu wesithathu kusevisi; (v) noma yiluphi olunye udaba oluphathelene nesevisi.

Ngezinga umthetho ongakuvumeli ngalo ukukhishwa okungenhla, sonke isibopho seNkampani sazo zonke izimangalo eziphathelene neSevisi sikhawulelwe ezimalini ozikhokhele iNkampani ngeSevisi ezinyangeni ezingu-12 ngaphambi kwesenzakalo esidale isimangalo. Akukho kule Migomo Nemibandela okukhawulela isibopho esingenakukhawulelwa ngaphansi komthetho osebenzayo.

Uyavuma ukunxephezela iNkampani nokuyivikela kunoma yiziphi izimangalo, umonakalo, izindleko nezinhlawulo (kuhlanganise izimali zabameli ezinengqondo) ezivela kokuqukethwe kwakho, ukusebenzisa kwakho iSevisi, imikhiqizo yakho nokuthengisa nge-Store, amadokhumenti asayinwe noma amukelwe ngeSevisi, noma ukwephula kwakho le Migomo Nemibandela noma umthetho.

Ukwehluleka kweNkampani ukusebenzisa noma ukuphoqelela noma yiliphi ilungelo noma isinqumo seMigomo Nemibandela ngeke kube ukudela lelo lungelo noma leso sinqumo. Imigomo Nemibandela iyisivumelwano esiphelele phakathi kwakho neNkampani futhi ilawula ukusebenzisa kwakho iSevisi, ithatha indawo yanoma yiziphi izivumelwano zangaphambili phakathi kwakho neNkampani (kuhlanganise, kodwa kungagcini nje, noma yiziphi izinguqulo zangaphambili zeMigomo Nemibandela).



INqubomgomo Yokuvikelwa Kwedatha ye-HelpRange


1. Isingeniso

I-HelpRange izibophezele ekuvikeleni ubumfihlo nedatha yomuntu siqu yabantu ngabanye, kuhlanganise abasebenzi, amakhasimende nabalingani. Le Nqubomgomo Yokuvikelwa Kwedatha ichaza indlela yethu yokuqinisekisa ukuhambisana noMthethonqubo Ojwayelekile Wokuvikelwa Kwedatha (General Data Protection Regulation, GDPR) kanye neminye imithetho esebenzayo yokuvikelwa kwedatha.

2. Imigomo Yokuvikelwa Kwedatha

I-HelpRange ilandela le migomo elandelayo mayelana nedatha yomuntu siqu:

Ukuba Semthethweni, Ubulungiswa Nokungafihli: Sicubungula idatha yomuntu siqu ngokusemthethweni, ngobulungiswa nangokungafihli, siqinisekisa ukuthi abantu bayaziswa ngokuthi idatha yabo isetshenziswa kanjani.

Ukukhawulelwa Kwenhloso: Siqoqa futhi sicubungule idatha yomuntu siqu kuphela ngezinhloso ezishiwo, ezicacile nezisemthethweni.

Ukunciphisa Idatha: Siqinisekisa ukuthi idatha yomuntu siqu esiyiqoqayo ifanele, yanele, futhi ikhawulelwe kulokho okudingekayo ngezinhloso ecutshungulelwa zona.

Ukunemba: Sithatha izinyathelo ezinengqondo ukuqinisekisa ukunemba kwedatha yomuntu siqu esiyicubungulayo.

Ukukhawulelwa Kokugcinwa: Sigcina idatha yomuntu siqu kuphela isikhathi esidingekayo ukufeza izinhloso eyaqoqelwa zona (bona isigaba 5).

Ubuqotho Nokugcinwa Kuyimfihlo: Sisebenzisa izinyathelo zokuphepha ezifanele ukuvikela idatha yomuntu siqu ekufinyeleleni okungagunyaziwe, ekudalulweni, ekuguqulweni, noma ekubhujisweni.

Ukuziphendulela: Siyaziphendulela ngemisebenzi yethu yokucubungula idatha, siqinisekisa ukuhambisana ne-GDPR nemithetho yokuvikelwa kwedatha.

3. Imisebenzi Yokucubungula Idatha Nezindima

I-HelpRange icubungula idatha yomuntu siqu ngalezi zinhloso ezilandelayo:

Ukuhlinzeka ngeSevisi: ama-akhawunti, amadokhumenti, amagumbi edatha, ukwabelana, izibalo zabanikazi bamadokhumenti, ukulawulwa kokufinyelela, amasignesha e-elekthronikhi, ama-NDA, izici ze-AI kanye ne-Store. Ukuphepha nokuvimbela ukusetshenziswa kabi. Imisebenzi yokumaketha neyokuxhumana. Izinqubo zezimali nezokubalwa kwezimali. Ukuhambisana nezidingo zomthetho nezokulawula.

Ngamadokhumenti alayishwa amakhasimende ethu kanye nedatha yomuntu siqu yabantu abelana nabo ngawo (abafundi, izivakashi zamagumbi edatha, abasayini, abathengi), ikhasimende lingumlawuli wedatha futhi i-HelpRange icubungula leyo datha egameni lekhasimende njengomcubunguli. I-HelpRange ingumlawuli wedatha ye-akhawunti, yokukhokha neyewebhusayithi. Isivumelwano sokucutshungulwa kwedatha (DPA) siyatholakala – bhalela hello@helprange.com.

4. Lapho Idatha Igcinwa Khona Nokuthi Ubani Oyicubungulayo

Amadokhumenti alayishwa manje abethelwa nge-AES-256 futhi agcinwa ku-Amazon Web Services eFrankfurt, eJalimane (eu-central-1); amadokhumenti alayishwa ngaphambi kokuthuthela eFrankfurt ahlala ku-AWS Oregon, e-USA (us-west-2). Uhlelo lokusebenza, idatha ye-akhawunti nezibalo zokubukwa kusebenza ku-Amazon Web Services e-United States (us-west-2). Ukudluliswa ngaphandle kwe-EU kuncike ku-EU-US Data Privacy Framework kanye neMigomo Yesivumelwano Ejwayelekile (Standard Contractual Clauses) yeKhomishana YaseYurophu.

Sisebenzisa laba bahlinzeki bamasevisi (abacubunguli abangaphansi):

Amazon Web Services – ukusingatha, isizindalwazi, ukugcinwa kwamafayela (S3) nokuthunyelwa kwama-imeyili (SES).
Stripe – izinkokhelo zokubhalisela kanye ne-Deal Room Pass, nokuthengisa kwe-Store ku-akhawunti ye-Stripe yomthengisi uqobo.
Cloudflare – izitifiketi nokuhamba kwedatha kwezizinda zangokwezifiso.
Anthropic – izici ze-AI (umbhalo wedokhumenti nombuzo odingekayo empendulweni ye-AI).
iFirma – ukukhipha ama-invoyisi (imininingwane yokukhokha).
Google – “Sign in with Google”, uma uyisebenzisa.
Google Analytics, Meta (Facebook) Pixel, Quora Pixel ne-Hotjar – izibalo nokulinganiswa kokukhangisa kuwebhusayithi yokumaketha ye-HelpRange (i-Google Analytics ne-Hotjar nasohlelweni lokusebenza olungene ngemvume). Akulayishwa emakhasini lapho abafundi bevula khona, besayina noma bethenga amadokhumenti.

5. Ukugcinwa Nokususwa

Sigcina idatha yomuntu siqu ngesikhathi i-akhawunti nethimba kusekhona. Uma ithimba lisuswa – ngumlawuli walo (“Delete the whole team”) noma ngaphansi komthetho wamathimba angasebenzi ongezansi – ama-akhawunti alo, amadokhumenti, amafolda, amagumbi edatha, izixhumanisi namafayela agciniwe kususwa unomphela. Uma umsebenzisi oyedwa esusa i-akhawunti yakhe kuphela, ukungena kwakhe kuyavalwa futhi okuqukethwe akwakhile kuhlala nethimba. Ama-invoyisi namarekhodi ezinkokhelo agcinwa isikhathi eside ngangoba umthetho udinga.

Amathimba amahhala angasebenzi: Uma ithimba lingenakho ukubhalisela okukhokhelwayo okusebenzayo futhi kungekho noyedwa wamalungu alo ongenile izinyanga ezingu-6, singase sisuse ithimba unomphela – ama-akhawunti alo, amadokhumenti, amafolda, amagumbi edatha, izixhumanisi namafayela agciniwe. Sithumela i-imeyili kubalawuli bethimba okungenani izinsuku ezingu-3 ngaphambili; ukungena ngaphambi kwalolo suku kugcina ithimba. Ama-invoyisi namarekhodi ezinkokhelo agcinwa isikhathi eside ngangoba umthetho udinga.

6. Amalungelo Abaniniyo Bedatha

Abantu ngabanye banamalungelo alandelayo mayelana nedatha yabo yomuntu siqu:

Ilungelo lokufinyelela: Abantu ngabanye bangacela ukufinyelela kudatha yabo yomuntu siqu. Ilungelo lokulungiswa: Abantu ngabanye bangacela ukulungiswa kwedatha yomuntu siqu engalungile. Ilungelo lokusulwa: Abantu ngabanye bangacela ukususwa kwedatha yabo yomuntu siqu ngaphansi kwemibandela ethile. Ilungelo lokudluliselwa kwedatha: Abantu ngabanye bangacela idatha yabo ngefomethi ehlelekile, esetshenziswa kakhulu, efundeka ngomshini. Ilungelo lokuphikisa: Abantu ngabanye bangaphikisa ukucutshungulwa kwedatha yabo yomuntu siqu ezimweni ezithile.

Izicelo zingathunyelwa ku-hello@helprange.com. Uma ubungumfundi, isivakashi noma umsayini wamadokhumenti okwabelwana ngawo yikhasimende le-HelpRange, sicela uxhumane nalelo khasimende, elilawula leyo datha.

7. Ukuphepha Kwedatha

I-HelpRange izibophezele ekugcineni ukuphepha nokugcinwa kuyimfihlo kwedatha yomuntu siqu. Sisebenzisa izinyathelo zobuchwepheshe nezenhlangano ukuvikela idatha yomuntu siqu ekufinyeleleni okungagunyaziwe, ekudalulweni, ekuguqulweni nasekubhujisweni. Amadokhumenti agcinwa ebethelwe kusetshenziswa i-Advanced Encryption Standard engu-256-bit (AES-256).

8. Isaziso Sokwephulwa Kwedatha

Uma kwenzeka ukwephulwa kwedatha yomuntu siqu, i-HelpRange izokuhlola ngokushesha futhi ibike ukwephulwa kwiziphathimandla ezifanele zokwengamela kanye nakubantu abathintekile, njengoba kudingwa yi-GDPR.

9. Isikhulu Sokuvikelwa Kwedatha

I-HelpRange iqoke Isikhulu Sokuvikelwa Kwedatha (Data Protection Officer, DPO) ukuze sengamele ukuhambisana nokuvikelwa kwedatha. I-DPO nguWiktor Sierociński. Ihhovisi: Topołowa 37, Teresin, 96-515, Poland

10. Ukubuyekezwa Nokuvuselelwa

Le Nqubomgomo Yokuvikelwa Kwedatha izobuyekezwa futhi ivuselelwe njalo ukuqinisekisa ukuthi ihlala ihambisana ne-GDPR kanye nanoma yiziphi izinguquko emisebenzini yethu yokucubungula idatha.


Imibuzo mayelana neMigomo Nemibandela kufanele ithunyelwe ku: hello@helprange.com