Frequently Asked Questions

1. How PDF tracking works?

You upload your PDF in HelpRange and we give you a secure link to that PDF, which you can share. When user opens given link in a browser, then he/she can view it or download it (if you did not disable ability to "download & print"). If it is being viewed in browser then we can track usage statistics (heat maps, read pages, IP address, browser used, and more...) and show you all of that in a form of analytics stats in HelpRange. If you allow for PDF download, then we can't control and track downloaded PDF, because it is just a file.

2. How HelpRange prevents people from downloading/copying/printing PDFs?

First of all, if you are using HelpRange to prevent people from copying/downloading your documents, then you should use probably "Very secure upload" instead of ordinary "Upload PDF" button in HelpRange. This way HelpRange can use more secure way of storing and displaying your PDF - it is using end-to-end encryption. But you need to know that "Very secure upload" is very slow, because proper encryption takes a lot of time and it depends on the size and the complexity of given PDF file (PDF which is greater than 3MB in size may be processed probably after upload in the background until it will appear in your directory, but for bigger files you can wait even few hours or more, moreover there is lower PDF file size limit in this case). Please do not try to upload again your file if it did not appear in your directory, because encryption can take even longer. That's why if you are not truly paranoid about protection and security of your PDF files we recommend to use very fast ordinary "Upload PDF" button.

Given you uploaded your PDF in HelpRange, we give you a lot of access controls over your PDF. First of all, you can disable ability to "download & print" your PDF. This way you are allowing user for viewing your PDF only using your link, so you don't lose access controls to it and you can use another HelpRange function: ability to revoke access to given PDF link at any time.

However, you need to be aware that no such method from preventing people from copying your materials is perfect. So we cannot guarantee that your document will not be copied. For example we can imagine situation that your document will be copied by making screenshots of a screen displaying your document.

3. How setting expiration date for a PDF works in HelpRange?

It is simple: you set expiration date for a given link of your PDF file. After expiration date link will expire so anybody who will want to access your PDF using this link won't be able to do that.

4. What are links of a PDF file?

You allow for accessing PDF files in HelpRange using shared links. You can create as many such links for given PDF file as you want. Every such link can be labeled by user/group assigned to it. So you can track who exactly opened and viewed your PDF.

5. How I can be sure that nobody except of people from given group will view my PDF?

There is no way you can be sure by 100%. But, we are enabling many methods to only allow given group of people to view your materials. Except of disabling ability to "download & print" your documents, you can set expiration dates, passcodes or you can allow only users having given IP address to view your PDFs.

6. How can I prevent multiple users from accessing given PDF shared link?

This is simple in HelpRange. You are just setting "Only one user can view at the same time" for given link. It should limit number of users accessing given link to one.

7. How to edit uploaded PDF file (e.g. after you hit send button)?

This is super simple: you just upload PDF file with the same name to the same directory.

8. How to track who opened given PDF?

There are two possibilities. First one is to create dedicated link for given user/group. Second one is to add query params to given PDF link. For example if your link is "https://wwww.helprange.com/view/somelinkid", then you can add for example query param "?user=someid" to it, to share "https://wwww.helprange.com/view/somelinkid?user=someid"

9. What is the upload limit for PDF file size?

Currently the default limit is 50MB for ordinary PDF file upload and 15MB for very secure upload. If you want to upload bigger PDFs please contact us.


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